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DISCOUNTS

• Discounts may be provided for multiple plumbing/gas jobs performed at the same site during the same visit.

• Discounts may be provided for multi residential plumbing/gas contracts.

• Discounts may be provided for long term plumbing/gas service contracts for both residential and commercial clients.

• Discounts are calculated and applied by Silver Knight Heating & Plumbing.

WARRANTY

• All work includes a 1 year warranty on labour.

• Labour warranty only applies to poor installation, normal wear of installation is not included.

• Used products supplied by client are not covered under warranty, and a labour and material fee for any repairs or replacements of these products will be charged to the client.

• Faulty new products supplied by client may be covered by their respective warranties, however, a labour and material fee for any repairs or replacements of these products will be charged to the client unless covered by the product manufacturer.

• Faulty new products supplied by Silver Knight Heating & Plumbing through the manufacturer or supplier may be covered by their respective warranties, however, a labour and material fee for any repairs or replacements of these products may be charged to the client unless covered by the product manufacturer.

• Warranties will become void if any work or product installed by Silver Knight Heating & Plumbing is altered in any way by another person or plumbing/gas tradesperson.

PAYMENT TERMS

***ALL PAYMENTS ARE DUE UPON RECEIPT. FULL PAYMENT NOT MADE WITHIN 30 DAYS ARE SUBJECT TO A ONE TIME 10% LATE FEE OF REMAINING INVOICE BALANCE AND A FURTHER 2%/MONTH INTEREST FEE AFTER 60 DAYS***

• Some plumbing/gas jobs may require a deposit before the commencement of work. The deposit amount will be determined by Silver Knight Heating & Plumbing.

• Jobs requiring deposits will not be scheduled until deposit is received and cleared.

• Payments can be made via cash, credit card or email money transfers to dppgvictoria@gmail.com

** No cheques accepted unless approved by Silver Knight Heating & Plumbing in writing. If cheques approved, make payable to DP Plumbing & Gas Ltd OR Silver Knight Heating & Plumbing.

CLIENT RESPONSIBILITIES

• Clients will speak and act respectfully towards staff

• Clients are required to make sure the area where work is being performed is clear, accessible, and safe.

• Silver Knight Heating & Plumbing may charge an additional fee if work area must be cleared by staff.

• Silver Knight Heating & Plumbing reserves the right to cancel work at any time if site is deemed unsafe or unprepared, a fee of $142.50 will be charged to client for time if this occurs.

CHANGE ORDERS

Any changes to design/plan/fixtures by client/contractor OR unforeseen additional work/repairs during any stage requiring alteration/addition/extra travel/site time for plumbing/gas will incur extra cost. Some cases may require payment before work continues if requested by Silver Knight Heating & Plumbing.

REFUNDS

• No refunds for cancelled contracts with deposits or partial payments without due cause.

• Silver Knight Heating & Plumbing reserves the right to determine any refund amount

• Refunds will either be issued by credit back on card, e-transfer, or credit for future services

• Refunds are not an admission of liability

CANCELLATIONS

• Any cancellation without rescheduling less than 24 hours prior to appointment will be charged a $142.50 fee and any restocking fees of materials purchased.

• Cancellation of contract without due cause by client will be subject to a requirement of client to pay 50% of remaining balance owing.

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